RETURN & REFUND POLICY
Thanks for ordering with The Successful Male Global Pty Ltd. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 days (if located in Australia) and 30 days (if international) to return a physical item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please note returns do not apply to digital downloads or online download material. Refunds can be arranged in the event of an error during receiving of download links or alternatively buyers can opt to have digital download links resent.
Refunds on physical product or digital download products
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Refunds on Online Courses
You can request a full refund up to 14 days after confirmation that your purchase has been completed. However all refund requests will be subject to the below conditions, they will also be subject to approval by The Successful Male Global Pty. Ltd. and simply "changing your mind" is outside of our refund policy (no refund will be granted simply due to change of mind).
No refund is available after 14 days from commencement of the process. The commencement of the process is upon receipt of your deposit and / or first instalment. Should you wish to cancel your subscription and / or your instalment plan after the initial 14 days from commencement of the process, all outstanding fees (Mentor fees / Student fees / Client fees) will be payable in order to avoid any legal action. Where a full refund has been granted, this will result in cancellation of your membership and login to any course. All materials must be deleted or discarded as outlined in our Terms Of Service.
In the event a refund is payable, The Successful Male Global Pty. Ltd. will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you requested it.
While we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates and trainers/moderators. We also reserve the right to suspend any student who disrupts a course by his or her unacceptable behaviour.
If you have been provided with the "THE SUCCESS BLUEPRINT UNIQUE VALUE PROPOSITION", please note that the iron-clad guarantee and all other guarantees are subject to the following conditions:
- If you have paid a deposit, and commencement of program (including mentoring by a The Successful Male Mentor) is delayed by you resulting in commencement of 14 days or more from receipt of your holding deposit / deposit, the iron-clad money back guarantee is void and also excludes the refund of your deposit / holding deposit. Hence in this case, your deposit is non-refundable
- If you default on any payments owed within the 14-day money back iron-clad guarantee period, or prior to your commencement of The Successful Male Blueprint / The Success Blueprint (in the event you have delayed your commencement), this iron-clad guarantee will be void
- Refund / product / program / course guarantees, cannot be initiated simply by "change of mind". After completing the first three powerful modules, if you cannot see how this program will transform your life and results, you can ask for a refund. However, proof must be provided that you have completed the first 3 modules, all completed exercises / workbooks must be provided to your mentor (if you have been assigned a mentor) and to The Successful Male Global Pty. Ltd. via email (firstname.lastname@example.org) and you MUST have implemented all the teachings in these modules. At this point, once proof has been provided that you have adhered to these terms, The Successful Male Global Pty. Ltd. will then review your request for a refund and an answer provided to you within 30 business days from receipt of all your material to The Successful Male Global Pty Ltd.
At the discretion of The Successful Male Global Pty. Ltd. and associated Mentors / Consultants / Staff / Affiliates of The Successful Male Global Pty. Ltd. when selling products owned by The Successful Male Global Pty. Ltd, if a refund is requested outside of the above 14-day terms, a credit note may be provided to the value of or part of the value of the requested refund amount. This is determined on a case by case basis and conditions apply (these conditions will be outlined on the credit note when provided). Please note any credit notes are non-refundable for cash, and the iron-clad guarantee provided via "THE SUCCESS BLUEPRINT UNIQUE VALUE PROPOSITION" excludes refunds / cash refunds for credit notes.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us via the contact us page on our website or via email at email@example.com.
TERMS OF SERVICE
Not for Resale
All Digital Download Products or Online Products / Programs must not be resold, or otherwise transferred.
You must not allow copying of any Digital Download Products including, but not limited to, copying through file sharing networks or sharing your login details to anyone other than yourself.
Marks of Ownership
You must not remove or alter any mark of ownership, copyright, trademark watermarks or other property right which is embodied on any Digital Download Products or Online Products/Programs/Courses including its documentation.
All title, Copyright and intellectual property rights in and to the Digital Download Products or Online Products/Programs/Courses, and any installation of Digital Download Products or Online Products/Programs/Courses are owned by The Successful Male Global Pty Ltd. Storage or sharing of this intellectual property by any means electronic or otherwise, that is contrary to this agreement, may result in prosecution.
Digital Content Cancellation Rights:
a. You have the right to withdraw from your purchase without penalty within 14 days of receipt of your full payment / initial payment / or holding deposit paid to The Successful Male Global Pty Ltd (or affiliated mentors of The Successful Male Global Pty Ltd). This is defined as completion of the Credit Card purchase transaction or Paypal Purchase Transaction. At this point an email with download link or login details is sent to the buyers email address as provided during payment transaction process.
b. The Successful Male Global Pty Ltd reserves the right to not refund a digital content order once delivery of the product has begun. The download service or login details commences immediately after completion of the purchase transaction (full payment, initial payment within a payment plan arrangement, or a holding deposit) and you will not have the right to withdraw or cancel your order after this point (unless it falls within the Return Policy terms of 14 days from initial payment). If you have not received the login details, in the event you have simply paid a holding deposit only, you are still subject to the Refund Policy (stating a full refund can be requested within 14 days of receipt of first payment). If you cancel any payment plans in place for the purchase or membership of digital content / courses / products outside of the 14 days Return Policy Terms, full payment of any outstanding fees will apply and action will be taken by The Successful Male Global Pty Ltd (or affiliated mentors of The Successful Male Global Pty Ltd) to recoup all outstanding payments owed. All legal action will be at the client's / student's expense.
UPDATED AT 25th May 2018
The Successful Male Global Pty. Ltd. is committed to providing you with the best possible customer service experience. The Successful Male Global Pty. Ltd. is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals. We also adhere to GDPR to accommodate our international customers.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future The Successful Male Global Pty. Ltd. customer support features including but not limited to providing of free tools and to purchase products including online course registration, membership sites etc... you are required to submit personally identifiable information. This may include but not limited to name, email address, phone number, payment information, a unique username and password, or provide sensitive information in the recovery of your lost password.
Personal information we may have to collect from you / or hold on file to provide you with the service / product you have requested are as follows:
- Email Address
- Business name
- Contact Telephone Number
- Skype ID
- Social Media Usernames
- Address or Location
- Credit Card Details / Payment Details
- Age or Date of birth
- Occupation or Profession
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. The Successful Male Global Pty. Ltd. takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at any time in the future, we will use information for these new purposes only and we will disclose what they are prior in order to allow customers the option to be removed under 'right to be forgotten'. Data collected from the time of the policy change forward, will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know by emailing us at firstname.lastname@example.org. For security reasons, please put your request in writing. The Successful Male Global Pty. Ltd. reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
You have the 'right to be forgotten'. To contact our team to ensure all of your data is deleted to adhere with the laws of GDPR if you are based in Europe, please email email@example.com. Your information will be deleted from all channels including 3rd party software such as mailing lists, landing pages or automation tools.
If you would like to update or make any changes to your details, please email firstname.lastname@example.org.